DoultonUSA (CUSTOMER FEEDBACK/CUSTOMER SERVICE)

 I just want to thank you for all the help with our new under sink water filtration system. For years we have used a PUR filter that attaches to the faucet. We live in the country and were changing a $19 filter every 2 to 3 weeks. I have ordered for years from Allergy Buyers Club and called them to see what they would recommend. I actually called 2 separate times to talk to 2 separate customer service agents. They both recommended the Doulton. However, they both told me that it is not recommended for someone with a well.
In frustration, I finally called DoultonUSA. Best decision I ever made. First of all they KNOW the products. Second of all they stopped me from buying something that was way more than I needed. Thirdly, the faucet fixture itself was so superior and heavy duty compared to every thing Doulton on Amazon and Allergy Buyers Club. I called several times and the customer service people were so patient and helpful. We got our filter in just a couple of days. The fixture is beautiful. It has no plastic and looks perfect with our existing heavy duty fixtures. When the agent said EVERYTHING you need for installation is in the box. He was correct. The directions were easy and all the parts were top
quality. The actual filter meets NSF 42 and NSF 53 standards. The water is so good. This is going to save us so much money.

I now have called back several times and have just ordered a whole house AquaCera No Scale system. It is German technology. I am excited because it changes the structure of the lime without using salt or an expensive reverse osmosis system. The Europeans are truly way ahead of us in their green solutions. This ceramic medium filter should make our appliances last much longer. I will be glad not to use 3 gallons of white vinegar a week fighting lime build up. I cannot wait to get it in.

Thank you for being a truly customer service oriented company! We will recommend you to all our friends.