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Mar 28, 2006

Well water. It leaves a rust colored film over everything it touches, including the cars

I am looking for information on a Filtration system for my sprinkler system. My house is on city water but the sprinkler is on well water. It leaves a rust colored film over everything it touches, including the cars. Can you make any suggestions as to what would be the best product for my situation?
The rust color is most likely iron commonly found in most wells.
Have a local lab or any water conditioning company test your water to make sure is iron and amount of iron in the water. Our whole house iron and sulfur filter are very effective in iron removal without using any chemicals. For more details please visit the following link:

Mar 27, 2006

Whole house "do all" water filter

What I would like to have when finished setting up our home is for the best of water filtration, if possible and within a reasonable cost in which I feel you have for your high standards of quality products.

I would like not to have a water softner on our system if possible.
I would like to have a whole home filteration system that removes chlorine, lead chemicals, and any other unsafe items. The kitchen sink I will want a under counter drinikng water system. The water at the showers and bath sinks will be free and safe for normal usage from the filter, just not drinking water.

I have attached my city's water report.
Would you advise me on how you would set up our home with all of your product numbers.
I am looking to use your company exclusively to do this because of your experience and support that you have given me to answering my questions.
There is no whole house "do all" filter nor is practical to treat the water to high degree on every tap. Bituminous activated carbon removes chlorine and to some degree organic compounds such as herbicides, pesticides and industrial carbon based solvents and coconut shell carbon is more effective on VOC's than bituminous. Activated carbon does not remove inorganic compounds such as lead. We have filters with 4.25"x20" extruded carbon block cartridge that in addition will remove lead with the following limitations: chlorine removal 66,000 gallons, lead reduction 17,000 gallons capacity and flow rate of 5 GPM. We carry whole house automatic carbon water filters and none automatic filters with choice of carbon however based on your city water report I don't think you need one unless you want to get the chlorine out on every tap.

Our single housing IP100UC four stage under sink filter is more than you'll need for premium quality drinking and cooking water.

I would like to get the chlorine out of every tap. I believe the system I am looking at would be the whole house carbon system ACBTC-CA10 with coconut shell carbon. IP100UC under counter for our drinking water.
What are you thoughts regarding our city's water quaility and removing our water softener to eliminate the salt in our system?

According to water report you have pretty good water. Now they don't show the hardness which is not a contaminant but it looks as they are mixing well (hard) with surface (soft) water therefore you may not need a softener. If I were in your place I'll do the following: Your water softener should have bi-pass valve. Isolate the softener and turn the power off to it. Use the none softened water for about a week as usual. If the soap doesn't lather well, glasses become spotty after washing, mineral build up on showers and fixtures these are signs of hard water. Also, when you showering with hard water the skin feels slippery and slimy. There are inexpensive hardness test kits you can find on the Internet and tested yourself or ask your water dept. if they know what is the hardness.
If the none softened water is acceptable then install the whole house carbon in place of the softener to minimize piping.

Whole home water filtration systems

I just purchased your shower filters for our home and looking at your whole home systems.
I recently had a friend tell me about this system they purchased in Nevada.

There system says you are able to drink water at every faucet??
I am looking for your guidance in this because of your years in this industry. Look forward to learning more about your systems and how to set up our home properly.

We have a 3 bath home with 3 people.

The filter you point to is just an ordinary filter similar as ours except I don't know which back-wash controller they use. We can dress our filters with chrome look jacket or other colors as an option. The manufacturer of the KDF55 media which is combination of copper and zinc alloy "claims" many "magical" performance however they cannot substantiate any of them except conversion of chlorine to chlorides. The NSF 61 standard is nothing than the media is OK to be in contact with potable water. For more information on their and other water chemistry hucksters "claims" visit retired chemistry professor Brown page on the following link:

Your friend filter is fine as it have carbon in it. As far softening we nor KDF Fluid mfg. have not a single proof of softening hard water.
I'm sure you'll have more questions so feel free to do so.

Also you can find some info on Steve Lower "BunkHouse" product cross-reference page, which has an entry for this product and a link to the appropriate explanatory section of the AquaScams site.
Steve Lower - Dept of Chemistry, Simon Fraser University (retired)
Burnaby (Vancouver) BC, Canada
AquaScams: water pseudoscience and quackery -
What is pseudoscience?
General Chemistry Virtual Textbook:
Steve's personal Web page:

I am looking at getting the following from you whole house ACBTC- CA10 carbon filter
with the coconut shell carbon. I have a water softner on the home now for hard water. Would I leave the softner in place and run this filter before the softner?
I would also get the IP300PSCB-2 for our drinking water.

Question about water softners. The salt comes the reserve salt tank to clean the media in the unit? Do you get salt in your water?
If I remember right you are on city chlorinated water. Can you tell me how old is your softener. The reason for this question is that your softener resin may be damaged as chlorine can destroy resin in very few years but that's not a big deal as you can replace the resin, not expensive. If you tell me the diameter and height of the tank (not including the controller) I can tell you how much resin you need. Should you need to change the resin we can help you over the phone on how to change it, it's very simple.
Our best resin cost $104.00 per cubic foot.
On chlorinated water carbon filter is always installed before softener.

Salt is used to regenerate the the resin beads therefore softener does add sodium to the water and the amount of sodium is based on hardness of your water (see table bellow).
Please concider our NEW NO SALT softeners up to 25 gpg/425 mg/L hardness and special blend granular activated carbon (GAC) filtration systems for high reduction of chlorine, chloramines, THM's, PAH's, VOC's and industrial chemicals for hard, city water.

Initial Hardness Sodium Added

1.0 grains per gallon 7.5 milligrams/quart

5.0 grains per gallon 37.5 milligrams/quart

10.0 grains per gallon 75.0 milligrams/quart

20.0 grains per gallon 150.0 milligrams/quart

40.0 grains per gallon 300.0 milligrams/quart

As a comparison: One slice of white bread has 161 milligrams of sodium; 3/4 cup of canned baked beans = 1130 milligrams; 1 tablespoon of catsup = 204 milligrams; 1 medium frankfurter = 610 milligrams; and 1 cup of whole milk = 127 milligrams. However, if you are under low sodium intake advisory you can use potassium chloride for regeneration instead of salt and this will cut down the sodium in your water by 99%.

If you intend to buy the whole house filter you will not need the shower filters which you can return them if they are not used.

I cannot seem to unscrew the water filter head from the sump

In my new home came installed a MT660 filter and I am trying to install a new ceramic candle (MT661 RFC-Ultracarb).
I cannot seem to unscrew the head from the sump, as I feel I am about to break the unit. Any ideas? Tips or tricks?
1. Turn off the water to the filter
2. Open (turn on) the filter faucet, this will relive the back pressure
Once you change the Ultracarb candle apply a bit of vegetable oil to the sump "O" ring before closing.

Franke undersink water filter FRHH1 and the threads on the top are stripped

I have a Franke undersink water filter that is model FRHH1 and the threads on the top are stripped. Can I order a new top through you?
Unfortunately the filter head and it's thread is proprietary Franke which will not sell you head only nor you can find spare parts other than ceramic element. On the plus side, recently you bought 2 FRX02 (M-15) candles from us which makes you an established customer qualifying you to purchase Doulton housing at subsidized price ($40.00). Conversion is very easy and simple, instructions supplied. On the following link you'll find the Doulton housing and Ultracarb candle. The unused FRX02 (Franke Ultracarb) candles you can send back to us for full credit less shipping cost.