I need to replace my "Diverter Valve" for my Countertop water filter, how can i get one?Please see our ACC-DIV-CP diverter valve replacement assembly for $ 25.00 on the following link: http://doultonusa.com/HTML%20pages/doulton_filter_parts.htm.
I have a 3 cylinder Doulton unit under my sink. I'm at a loss how to get the cartridges out. The water stream from the faucet is nearly just a trickle now and I really need the filters changed. I have the replacement filters, but just cannot figure out how to get the plastic sleeves undone. I didn't get any instructions when my plumber installed it and he came over about 8 months ago and took the filters out, rinsed them and that did the trick (the unit was only in about 12 months).Hopefully following these instructions will help you:
I got as far as the top off, took out 8 screws, a plastic piece came off the three cylinders and then I see these cylinders have a rubber seal holding them into the unit. So, I just put it all back together and now I'm really frustrated because I just don't know what to do. My plumber is out of commission so I can't get him to help. Can you?? Thank you for your assistance.
Thank you for providing these instructions! It worked! The problem was that the plumber that installed the unit had the cylinders screwed in so tight I could not budge them. I was able to get someone to look at the unit this past wkend, he was able to get the cylinders detached, I was able to flush the filters and now the unit is working just fine!We are so happy we were able to provide some assistance and the issue is now resolved.
I love this water filtration system!!! My water is horrible and even with a water softener, I won't drink it. However, with the Doulton filters, I can drink the water! THANK YOU for a terrific product!!
Just wondering if hot water affect the performance of your water filter??
Why I ask? Seems that after I use your product, perhaps after filtering hot water, I realize that there is a built up of white calcium deposits stuck to the rims of the cylinder of my water boiler. Perhaps is the calcium on your filter (large amounts) is transferred to my water boiler???
I have a new 2010 Everest I would like to find a water softener/ purifier system for. When we are traveling, 6-10 months/ year, we miss the soft water we have at home. We very seldom boon dock so we're not worried about using the holding tank. When we do I can fill through outside shower or maybe a diversion valve. The unit came with a drinking water filtration but we miss pure water showers and so on. there is plenty of room behind the docking panel for a medium sized unit 2'x3'x2' tall. Please give me any recommendations with prices if you can.Consider our Salt-Free Water conditioner. It doesn't soften the water but conditions it to where it does not scale deposit on and in your plumbing system. At the same time, it feels like soften water ;except without the slippery, slimy, feel. Please see our NoScale system designed for boats and RVs: http://doultonusa.com/Boats-and-RVs-softeners/Boats-and-motorhomes-salt-free-softener-FSC3.php.
I can install with a good set of directions or have installed if needed for warranty
I want to purchase a ceramic candle (or similar) filtration system that I can use in time of emergency. I do not want something that hooks up to a current plumbing system. I want something that I can use with river water, for example, and turn it into drinking water. What do you recommend.For personal use, consider the Personal Emergency Gravity (drip) Water Filter http://doultonusa.com/doulton_water_filters/Emergency-gravity-filter.php. For household/family use, consider the GSS2 http://doultonusa.com/HTML%20pages/portable_systems.htm.
I've a Doulton Ultracarb counter top filters - 2 candles. I did a TDS test on a cup of filter water and it has TDS value of 260. This result is much higher compared to a bottle of Dasani which is only 50. I wonder what the average TDS level is for the Doulton filtered water? How can I reduce TDS level in my Douton filtered water?Because TDS consists mostly of dissolved minerals and salts in the water, you will not see a drastic reduction in TDS, nor should it be an accurate measure of water quality. Our filters leave essential minerals in tact, while technologies such as Reverse Osmosis (Dasani) and Distillation strip them from the water making a very acidic/aggressive water.
I recently purchased the GSS2-IMP for my part-time home in Hawaii. It is safely stashed away against the possibility that the piped water supply is cut off (hurricane, power outage, etc.).The GSS2-IMP will be extremely efficient at making the water potable and free of micro-organisms, particulates, and carbon based chemicals, such as petroleum products. If you want to filter further, consider two CN-B2 2"x4" heavy-metal reduction elements to add on to your system. They can be purchased at the following link for $ 24.00 ea http://doultonusa.com/HTML%20pages/ceramic_candles_gravity.htm.
My plan is to catch rainwater from my roof which is the usual asphalt shingle construction (appx two years old).
Please confirm that the unit will successfully and safely filter roof-caught rainwater including removing whatever petroleum products may leach out of the shingles and become a part of the runoff.
We bought 2 aquacrocks a few weeks ago. One went to my husband's office and the other is in our house. The house one is only producing about a quart of filtered water in 6 hours. What is wrong?I'm sorry to hear you are experiencing problems with your AquaCrock filter system. With gravity filters, such as these, it can take 3-4 days for the ceramic filters to condition themselves to the water
Can you tell me what the difference is between your under counter water filter and a 5 stage reverse osmosis system? I am looking to remove fluoride from my water.Can you also send me a list of the specific contaminants/chemicals that your system removes and the percentage of removal?This is a good link which educates you on the difference in water treatment technologies: http://doultonusa.com/HTML%20pages/water_treatment_technologies.htm.
Also, does your system require a storage tank? If not, why not?
Please recommend which model number is the best to fit a family of 3-4 people for cooking and drinking water. What is the Ph value for the normal people to use. What is your lead time to ship out the product after you receive an order? Is the filer easy to install?I'll recommend one of our most versatile and sought after undersink filters. It is the dual cartridge system located here: ;http://doultonusa.com/HTML%20pages/ip200UC_plus.htm. Our filters will not adjust or effect the pH of your water. Typical city water is around 7.5 pH and our filters will not mess with that.
Thanks for your prompt reply. Great service! I'm wondering if there is any upscale models you'll recommend than IP200UC?I'm not sure what you mean by "upscale" but we do have the same version in a stainless steel model. Please see: http://doultonusa.com/HTML%20pages/is200uc_plus.htm. We also have a triple canister system with added filtration capability http://doultonusa.com/HTML%20pages/ip300sca5-a3.htm, and a High-Flow/High Capacity system, here: http://doultonusa.com/doulton_water_filters/Imperial-high-flowrate-RegentII.htm.
gss2- i want nitrate protection also...how do i configure the gss2?The 2"x4" Nitrate filters connect to the SuperSterasyl filters at the UNDERSIDE of the upper chamber. We provide it with a coupler that connects the two kinds of candles together so that the water goes through BOTH filter elements. Please see
do i run water through supersterasyl candles and then replace supersterasyl candles with nitrate candles and run it through again?
I am a homeowner with a water well. For years, when rainfall exceeds 1" in 24 hours, the water turns brown for 24 to 48 hours. I'm pretty sure it's fine clay sediment because it precipitates over a period of months to a thin mud-like residue in my toilet tanks. When I bought the house, the well was equipped with a UV sterilizer and sediment prefilter. I use 5u string-wound cartridges. I want a filter that will remove the brown color. Even a 1u PUR faucet filter does not completely remove it, suggesting that the smallest particles are sub-micron, but I don't know how to be sure. What I have read ranges from vague to misleading. Any Ideas?You could use the RIO 2000 ceramic micro filter http://doultonusa.com/doulton_water_filters/Whole-house-ceramic-water-filter.php, however, during these rainy and run-off periods, the colloidal clay you have in your water may clog this tight filter element. It filters particles down to 0.05 micron in size so it will certainly filter it out. However, there's no way to determine how often the filter gets clogged and requires cleaning. I would first try to use a 1 micron sediment depth filter, like the one we have here: http://doultonusa.com/doulton_water_filters/Depth-filter.php.
Our water filter is running extremely slow. Do we need to replace the filter?The filter should be replaced ever 6 months for a household of 4 people (1 yr. for 2 personl HH). However, during that time, you may see a considerable decrease in water flow-rate because the ceramic filter candle is becoming clogged. When this happens, you can clean the filter to restore the flow-rate to its' typical 1/2 gal. per minute. Please see cleaning instructions here: http://doultonusa.com/HTML%20pages/cleaning_candle.htm.
I am looking at two of the water filters trying to compare & decide which one will remove more chemical pollutants from groundwater. I live in Norfolk, VA, and am told that the main difficulty in using well water here in an emergency is not so much filtration of bacteria & such,which is pretty straightforward, but the chemicals in the water table.These portable filters are the perfect choice for you to use when there is not a reliable water source or for any periods of emergency. If there's bacterial and chlorine resistant Cysts in the water, it will filter them out. These are all extremely good at removing VOCs from the water. The specialty elements you have listed should only be used if you are using the filter daily for drinking water. You should only use one kind of "add-on" filter with these systems. For example, for city water, typically choose the CN-B2 2x4. If you use a mix of filters, you are essentially only filtering half the water for that specific contaminant.
Of course after I purchase a unit, I am still going to have the filtered water tested at a lab for VOC's and anything else that can be tested before I commit to drinking it, but m intent is to obtain safe filtration of local groundwater for use after a major hurricane. here in Tidewater Virginia, local watersources have already been made undrinkable for an extended period from contamination after a mere category II hurricane (not severe), and no one seems alarmed by this.
GSS2 Series - Portable gravity filter 10 GPD (40 LPD) two candle system Offers some add-ons or upgrades. One can apparently upgrade the original CN-SS supersterasyl filter to the Imperial Supersterasyl filter CN-SSI. There are several more possible upgrades listed for this filter system.
CN-B2 2x4 Fluoride/heavy metal reduction element for gravity drip water filters 2"x4"
CN-A3 2x4 Nitrate reduction element for gravity drip water filters 2"x4"
CN-M1 2x4 MTBE reduction element for gravity drip water filters 2"x4"
CN-A5 2x4 Arsenic reduction element for gravity drip water filters 2"x4"
Do I as the user have to decide which of these2x4 filters I want to use, or can I use all 4 of them in addition to the Imperial Supersterasyl filter upgrade?
May main concern is removing chemical pollutants.
Can I combine the Ultracarb filter with a hot water dispenser?Sure you can. We sell filters containing the Ultracarb filter and we sell hot/cold systems that utilize the Ultracarb. Please see our Instant Hot and Instant Hot/Cold Filter systems on the following links:http://doultonusa.com/Luxury-Plumbing-Fixtures/mt640_instant_hot_water_dispenser.htm
I do not know if my gravity filter is a GSS2 or a GSS2 IMP so am unsure what replacement filters to order. Are the filters interchangeable? Can you use the Super Sterasyl filter candle in either model?The filters are interchangeable. The IMP filters have a CN-SSI 2 3/4" diameter compared to a CN-SS 2" diameter. That's the only difference. The difference in price represents the higher flow and higher capacities associated with the Imperial elements.
The tap water should go to which one first---the ceramic one or the one with metal deduction (the one you are shipping to us for replacement).The B-2 metal reduction filter (or any specialty element filter) is the one which is installed in the FIRST filter housing. The ceramic filter element is almost ALWAYS installed as the last stage of filtration.
Filter for IP100UC Model number ?? pleaseThe replacement filter for IP100UC is the CN-UC Ultracarb candle, found on the following link: http://doultonusa.com/HTML%20pages/ip100UC.htm.
I am interested in your GSS-Mini-7 water filters for travel.To use the filter you simply pour water into the upper chamber and then the filtered water drips into the lower chamber. It's a surgical-grade stainless steel container which you can drink from or pour into another container to consume from.
2 questions:1. What's the difference between the Gss-mini-7 and gss-mini-A?
2. Do i simply pour water into the container and then re-pour the filtered water out to drink?
Do you make any flouide/arsenic/MTBE filters to fit the personal GSS-Mini which takes a Doulton 2x7 Supersterasyl candle?Unfortunately, because of the size constraints, those specialty element filters will not fit a personal traveler filter.
Is your company related to the "Berkey" company selling seemingly identical filters?No, Berkey is not a registered or genuine Doulton or British Berkefeld product
Please advise if your water filter does remove fluoride from the water. I have been looking for one that does this and was told your countertop filter did take most of the fluoride out. Can you please let me know?CP200UC plus countertop filter, in which we carry, that will infact significantly reduce levels of fluoride, would be the following item: http://doultonusa.com/HTML%20pages/cp200sc_plus.htm.
My wife would like a water filter for chlorine removal and being the skeptic I have serious doubts about being able to simply filter chlorine from our water. Can you provide me with the product you have that filters chlorine and are they ANSI/NSF 42 approved?
I am trying to decide on purchasing your countertop dual candle water filter especially for it's fluoride removal option. I am trying to ascertain how much fluoride it removes and if that is only the man-made fluoride or also naturally occurring fluoride as well. Another competing brand with a similar dual candle filter system, claims to remove only man-made fluoride and that it would take thousands of dollars more to get a system that removes both man-made and naturally occurring. So I am wondering if that is the case for your system as well.The filter will remove fluoride, both man-made and natural, to a very high degree. There are however, variable which effect how much fluoride is removed, such as; bicarbonates, ph, etc. However, in most cases, you will get non-detectable levels of fluoride for up to 400-600 gallons.
Does your filter ULTRACARB™ Features true absolute sub-micron filtration Filter out viruses like this one:Sawyer Complete 4-Liter Dual Bag Water Purifier System ?
Do you test any of your water filters for removal of THMs? This is of particular concern for our town water supply. I'd like a drip system but have been unable to find one that tests for THMs.THMs are reduced by an activated carbon filter. They are not as easily removed as say chlorine, for example because they require more contact time between the water and the carbon media. It is that particular reason why drip or gravity filtration is the BEST at THM removal. We have one test result, however, that shows that even with a pressure filter, the Doulton ceramic filter elements will filter these organic chemicals out to a very high degree. Please see: http://doultonusa.com/HTML%20pages/copper_removal_Ultracarb_cartridge_test.htm
I represent a water purification system in Australia and we sell your Doulton Ultracarb Filter. I have a customer that wants some information on Copper removal using the cartridge. I have been researching this and looked through your web site and found a pdf document about the cartridge with test results etc on it, but unfortunately I can't find any information specifically relating to Copper. It does state the cartridge will remove heavy metals, but for the customers benefit, I would like to supply them with more information. If you could help with this inquiry I would appreciate it greatly.If the copper is in particle form then it will be filtered out 100%.If the copper is dissolved into the water then it should not be relied upon for 100% removal though it may be significantly reduced.
Does your KDF shower filter reduce (and by how much) trihalomethanes? Trihalomethanes are a BIG concern in my town water supply and it is the number 1 issue for me. Since these byproducts of chlorination are absorbed through the skin and breathed in from the vapors in my shower, it is imperative that I buy a shower filter that significantly reduces their presence.
If you absolutely do not know about THM's, can you tell me how many ounces of KDF your filters have in them? I found info elsewhere that suggests KDFs will remove THMs, but there probably has to be plenty of the stuff to do it.
I have two of your water filter systems and am very pleased.Though Bromate is not normally found in water, it can be present in low concentrations when ozone is used as a primary disinfectant. The amount of Bromate converted from Bromine depends on the amount of Bromine in the source water, reaction time, pH, etc. The EPA has set forth guidelines to limit the amount of Bromine from the water, as well as, MCL goals which restrict the amount of Bromate formation levels down to "safe, allowable levels" from long-term exposure.
My question is does it also filter Bromate out as well??
How environmentally friendly are Doulton Water Filters?They are very ecologically friendly. Once the filters are conditioned, they do not waste any water, as compared to R.O. which wastes between 3 and 5 gallons of water for every gallon it produces. They also do not add anything to the water. Ceramics can be crushed, sprinkled and buried in the garden to keep slugs away and are made up of organic materials.
I want to buy a gravity fed system. I want to use the highest grade filter you have.
It seems the Gss2 and Gss2 imp are similar. Do they use the same filter technology?
Is the main difference one is fancy looking? I do care about durability/long lasting,
which should I get? Where is most bang?
Is there another portable on counter type we should consider?
I have your IS200UC +water filter with the Ultracarb candle in one tank and the CN-B2 flouride/metal reduction candle in the other. I understand that the CN-B2 is not cleanable, but should be replaced every 6 months (which is now). In the flow of water from incoming water to the tap, which filter should be in the first tank?
I live in the small mountain town in CA. I am on a water meter, but our town of 1500 is on a series of wells. I am billed through the Municipal Water Company, so I believe our water is treated in some stage or another. I am in a 7 year old house that I built myself, and have a Life Source whole house water filter system with a small pre-filter. I believe it is a carbon system, as it does a flush once a week into the yard through a 1/2" drain pipe. I know one thing I would like to see is water
that is not so hard. ( spots and calcium build-up ). I found your DoultonUSA.com site very interesting and would like your opinion on some products.
The first thing I would like to do is put in a under-sink drinking water filter with a counter-top faucet. How can I test my water to see which secondary filter i need ? What are your thoughts about leaving or removing my existing Life Source system in, or adding to it, or ??????. Please help me out with my concerns, without breaking my bank account.
I am interested in buying a water filter. My husband is in the military so we move a lot and rent houses. I think the GSS Gravity Fed System would best meet our needs since we need something
;portable that does not have to be attached to a sink or faucet.
Can you tell me what is filtered by the candle and how often it would need to be replaced? I checked the water stats where we live and radium, chloroform, trihalomethanes and bromodichloromethane
seem to be the chemicals in our water. I also would like to filter flouride.
What is the difference between the Slimline and Imperial Systems?
There are 4 in our family, my husband and I and 2 young children and I want to use the system for drinking and cooking water.
I purchased the GSS2 more than a year ago and love it...The GSS2 takes 2 of the 2"x7" SuperSterasyl filters that have a 535 gallon capacity (each). This will provide you with over 1,000 gallons of premium quality water ( 1 year for a 2-4 person household).
This system has both filters and I need to know when they need replacing.
What is the volume/measure to determine this?
